Note: This is the tenth installment in our series on biblical leadership.
A Godly Leader deal with difficult people biblically
Selected Verse
Establish the need: How do you deal with difficult people?
Purpose: Today we shall three points so that as a Christian and a godly leader we deal with difficult people biblically
- The importance of dealing with difficult people biblically
- The examples of dealing with difficult people biblically
- How to cultivate dealing with difficult people biblically
The importance of dealing with difficult people biblically
Even if you are not a leader it is important to deal with difficult people biblically
- All of us are to be patient with difficult people: “with all humility and gentleness, with patience, bearing with one another in love,” (Ephesians 4:2)
- We are patient as this passage teach us.
- Specifically we are called to be “bearing with one another”
- All of this is to be done “in love”
- Again this is a command for everybody.
- Obviously if you have to be patient and bear with others that means we are dealing with difficult people.
- Yet we are to deal with the way God tells us in the Bible.
- All of us as believers are to be displaying behavior of the fruit of the Spirit: “But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness,” (Galatians 5:22)= Notice that we are to be patient and kind, even when it is hard with situations and difficult people! Then will you and others know that this is a supernatural behavior from the Lord rather than your mere disposition.
Why is it important for leaders? (3 Reasons)
- Reason 1: Not dealing with difficult people well can result in a hostile takeover by difficult individuals which then hurt others
- Summarizing 2 Samuel 13:1-22, David’s son Amnon rapes his half-sister Tamar but David doesn’t handle that well as a father and king. So Tamar’s brother, Absalom, murders Amnon as revenge but then he returns from exile (2 Samuel 14).
- Summarizing 2 Samuel 15:1-12, Absalom over a period of four years gained support to plot to overthrow his father David as king. David fled.
- While difficult people might not always take your title or position, if we don’t deal with difficult people biblically then that enable trouble makers to hurt those you are leading.
- Reason 2: Leaders who don’t act biblically with difficult people sometime act out in frustration and then lord over others:
- Recall our frustration session; below are verses reminding us of how God does not want leaders to lord over others.
- “shepherd the flock of God among you, exercising oversight, not under compulsion but voluntarily, according to the will of God; and not with greed but with eagerness; 3 nor yet as domineering over those assigned to your care, but by proving to be examples to the flock.” (1 Peter 5:2-3)
- This is addressing church leaders.
- Leaders are told here not to be “domineering over those assigned to your care” (1 Peter 5:3)
- Thus in area of spiritual leadership in the church one should not be domineering.
- “And He said to them, “The kings of the Gentiles domineer over them; and those who have authority over them are called ‘Benefactors.’ 26 But it is not this way for you; rather, the one who is the greatest among you must become like the youngest, and the leader like the servant.” (Luke 22:25-26)
- Jesus here is talking about Gentile leaders: “kings of the Gentiles” (Luke 22:25a)
- Jesus here is contrasting the way unbelievers rule with how Christians are to be leaders: “But it is not this way for you” (Luke 22:26a)
- Reason 3: It undermine leadership
- If you are not proactively dealing with difficult people then you are reactionary and therefore not leading.
- Difficult people also like to undermine leadership.
The example of dealing with difficult people biblically
Jesus with Judas
- Judas is described as part of the Twelve Apostles: See Matthew 10:4, Mark 6:3, Luke 6:16.
- Yet Judas would betray Jesus
- Judas went to the chief priest to betray Jesus: “Then one of the twelve, named Judas Iscariot, went to the chief priests 15 and said, “What are you willing to give me to betray Him to you?” And they set out for him thirty [c]pieces of silver.” (Matthew 26:14-15)
- Among the worst kind of difficult people to deal with is one who is treacherous and going to betray someone else. That is what Jesus faced with Judas.
- Judas betrayal: “And while He was still speaking, behold, Judas, one of the twelve, came accompanied by a large crowd with swords and clubs, who came from the chief priests and elders of the people. 48 Now he who was betraying Him gave them a sign previously, saying, “Whomever I kiss, He is the one; arrest Him.” 49 And immediately Judas went up to Jesus and said, “Greetings, Rabbi!” and kissed Him.” (Matthew 26:47-49)=How sad to think Jesus was betrayed through a kiss (49)
- Jesus knew of Judas betrayal: “And Judas, who was betraying Him, said, “Surely it is not I, Rabbi?” Jesus *said to him, “You have said it yourself.”” (Matthew 26:25)
- This was during the Last Supper.
- This was chronologically before later the night when Judas betrayed Jesus.
- Yet here we see Jesus being aware of Judas betraying Him.
- Think of it for the moment: Jesus knew Judas would betray Him, yet Jesus led Judas still. What an example for us.
Jesus with the other disciples: “Philip *said to Him, “Lord, show us the Father, and it is enough for us.” 9 Jesus *said to him, “Have I been with [e]you for so long a time, and yet [f]you have not come to know Me, Philip? The one who has seen Me has seen the Father; how can you say, ‘Show us the Father’?” (John 14:8-9)
- We must remember that Jesus’ disciples were not easy for Jesus to lead.
- Here we see in verse 8 one of his disciples still not getting Jesus is the source to the Father and even asked to see the Father; this after all the many miracles Jesus performed!
- Sometimes people not learning despite what is taught clearly can be frustrating!
How to cultivate dealing with difficult people biblically
Realize people will disappoint you:
- Demas abandoned Paul: “for Demas, having loved this present world, has deserted me and gone to Thessalonica; Crescens has gone toGalatia, Titus to Dalmatia” (2 Timothy 4:10)
- Remember Paul was in prison at this time
- Demas is said to have “deserted” Paul
- The word “deserted” is a compound word with two prepositions “against” and “alone” with the root word meaning “leave” and taken together all three word makes it doubly intense. [1]
- Yet Demas abandon Paul because he “loved this present world” that is worldliness.
- Yet Demas was once one of Paul’s companion in ministry: “Luke, the beloved physician, sends you his greetings, and Demas does also.” (Colossians 4:14)
- How sad to think Demas abandoned Paul at a time Paul probably needed him the most.
- Likewise with us we need to realize people will disappoint us.
Realize people are difficult for different reasons
- Blind spot: Sometimes it is because the person does not know they are difficult.
- Disbelief:
- Sometimes it is because the person does not want to believe they are being difficult because they want to hold on to some false idea that would not allow them to acknowledge their problem.
It is important to identify and point those out: - For example the source might be Pride (They can’t believe they are underperforming, they can’t believe others are doing better than them, etc) = Yet remember we are all not righteous and need God’s saving and sanctifying grace!
- Sometimes it is because the person does not want to believe they are being difficult because they want to hold on to some false idea that would not allow them to acknowledge their problem.
- Capability: Sometimes people are unable to do their job:
- They were being promoted beyond their ability.
- They are capable but there’s other problems in their lives that has distracted them.
- They are disqualified from doing their job.
Make rules/policies and enforce it.
- Recall our session on fairness of how rules are your friend.
- Identify problem that shouldn’t be tolerated:
- Complain
- Uncooperative attitude with rule-breaking
- Bad attitude
- Gossip
- Anger
- Arrogance
- Playing Around
Address problem earlier rather than later.
- Nip things in the bud if possible.
- Addressing it causes less problem than if problem persist and later they are in more disbelief of their problem.
- Also addressing the problem early means the person won’t keep causing problem and think there’s a culture in the team where they can get away with the problem or worst, they know cause more problem based upon thinking they can get away with it.
Address problems with gentle voice: “A gentle answer turns away wrath, But a harsh word stirs up anger.” (Proverbs 15:1)= I have found correcting with a gentle voice is far more effective than harsh words or loud voice.
Realize doing something good at times mean we will have enemies: Alexander the Coppersmith: “Alexander the coppersmith did me great harm; the Lord will repay him according to his deeds. 15 Be on guard against him yourself too, for he vigorously opposed our teaching.” (2 Timothy 4:14-15)
- Alexander here is not someone under Paul’s leadership.
- Alexander instead is opposing Paul and what he is doing because he is against Paul’s cause.
- Part of being a leader is also realize one’s limitation of what one can do; there’s not much Paul can do but Paul exhort Timothy to be on guard of the threat in verse 15.
- Still in this situation as a leader Paul is encouraging Timothy with a spiritual truth: God will repay the evil back to Alexander according to verse 14.
Sometimes moments when everyone disappoint you, it is an opportunity to trust in God: Romans : “At my first defense no one supported me, but all deserted me; may it not be counted against them.” (2 Timothy 4:16)
- In the context Paul wrote his last letter before he is going to die; he is in prison in Rome and no one in that local church is there to support him.[2]
- The fear is understandable given that this is Nero the evil Emperor we are talking about; still it is not good to be a leader and abandoned by others; sometimes leadership is lonely and everyone might not have the courage to follow your lead.
- Yet Paul in this instance realize two truths: “But the Lord stood with me and strengthened me, so that through me the proclamation might be fully accomplished, and that all the Gentiles might hear; and I was rescued out of the lion’s mouth” (2 Timothy 4:16)
- God is with Paul.
- God is fulfilling His purpose.
- Likewise we too need to believe these two points: God is with us and God working through us, even when others are not courageous to follow our lead.
Sometimes you do need to let people go
- John Mark has an issue of courage and left Paul during his first missionary trip: “Now Paul and his companions put out to sea from Paphos and came to Perga in Pamphylia; but John left them and returned to Jerusalem.” (Acts 13:13)
- This result in Paul and Barnabas to part ways: “Barnabas wanted to take John, called Mark, along with them also. 38 But Paul was of the opinion that they should not take along with them this man who had deserted them in Pamphylia and had not gone with them to the work. 39 Now it turned into such a sharp disagreement that they separated from one another, and Barnabas took Mark with him and sailed away to Cyprus. 40 But Paul chose Silas, and left after being entrusted by the brothers to the grace of the Lord.” (A)
- Barnabas’ view is stated in verse 37.
- Paul’s view is stated in verse 38.
- Sadly this resulted in sharp disagreement in verse 39.
- Still we see sometimes there is a place of splitting journey with certain individuals.
- Also that does not mean we have to demonize the other person in the worst light.
Appreciate those who are reliable: “But I have sent Tychicus to Ephesus” (2 Timothy 4:12)
- Note how in a chapter where so many have left Paul, the name Tychicus is mentioned.
- Tychicus is mentioned in Ephesians 6:21, Colossians 4:7, Titus 3:12.
- From these four verses it seems Tychicus is someone who was reliable in Paul’s team, reliable enough to deliver God’s Word and Paul’s epistles to various other churches.[3]
- Sometimes as leaders we can deal with people who are problems and we see the problem disproportionally and not remember the people under one’s leadership that is reliable and doing well.
- So remember to appreciate those who are reliable and also appreciate them and let them know your appreciation!
- Perhaps at times those who are difficult remind us to appreciate those who are reliable.
Realize we too are difficult people= We are sinners after al!
Realize sometime people change
- Recall earlier we note John Mark’s lack of courage.
- Yet later Paul worked with John Mark in 2 Timothy 4:11, Colossians 4;10.
- This shows that people change.
- May we never forget God’s in the business of changing people.
- Sometimes we don’t believe our difficult people we lead are really that difficult! Because if we really believe they are really that difficult we should pray! After all it is only God who can change people!
- Let us be moved to pray for those we lead who are difficult!
- Let us spend more time praying to God more than looking at TED Talk, lectures online, etc., on how to deal with difficult people, amen?
[1] John MacArthur, Called to Lead (Nashville, TN: Thomas Nelson, 2004), 198.
[2] John MacArthur, Called to Lead (Nashville, TN: Thomas Nelson, 2004), 201.
[3] John MacArthur, Called to Lead (Nashville, TN: Thomas Nelson, 2004), 195-196.
Thanks brother. This is a big deal for all of us: “All of us are to be patient with difficult people: “with all humility and gentleness, with patience, bearing with one another in love,” (Ephesians 4:2)”
Have a blessed day in Jesus.
Reading this was very instructive if very sobering. Dealing with difficult people as seen in the example of our Lord with Judas must surely be the “gold standard” – yet very often we may fall short. I sincerely pray that when I fall short with someone that Christ will fill the gap and show me my error. Thank you Jim for this lesson today, God bless you brother.
You’re welcome and thank you for reading this. How is your health and well being thus far this week? Asking to pray for you accordingly.
Thankfully my stress from my brain problems has eased quite a bit. My main problem is occasionally I reach a point of having had enough and things go wrong in big style. But praise God ( particularly for all the answered prayers by the saints). Calm has been restored, Hallelujah! Thank you so much for your support Jim.
Excellent example of Judas! I NEVER thought about that or would have used that in some of my leadership courses! Like you said the other day, this is why believers need each other! Also Demas was an excellent example as well. Great post! Kent was right, I missed A LOT! I am so thankful that he is a part of your study!! Lots of love and blessings to you, Nancy and kiddos!
I’m grateful for you recommending the Bible study to Gersom, it’s a privilege and a joy to have you and Kent in the study whenever you guys can join in! I think the needing each other goes both ways I never saw the Jewish custom you talked about before as background for understanding the Prodigal Son parable. I’m grateful for you sharing that and see the importance of others and community. We also prayed for you last night and I’m praying personally as well, anything else I can pray for you for?
Thank you for your prayers, Jim! My rash has not been as awful today, that is my only prayer request! How can I pray for you guys?!
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Thanks for this excellent outline. This reminded me of the 80/20 rule I was told about as a new supervisor 21 years ago: that 20% of the employees will cause 80% of the personnel problems. Many of your observations and counter/remedial measures had parallels in the working world. I wonder what goes through the minds of consistently difficult church members? Are they even aware that they consume a large portion of the pastor’s and elders’ time and focus? Then there’s the topic of churches taking wrong turns (seeker sensitive, ecumenical, etc.) and members rightly objecting, but that’s a whole other issue.
I wonder what goes through the mind of some consistently difficult members too, so for me I often do probe how their lives are going and often their other areas of life is far worse than church life, be it with family or work! One guy I dealt with had the police called on him in private and work life and with church it came close to the police involvement too. So for me the gauge whether or not I’m the one that’s crazy or they are crazy Is seeing their other spheres of life, and I think the church is often more gracious than family members and employers are with tolerating people’s issues. That’s a good observation of the 80/20 rule, that’s very helpful to put things in perspective. Also for my tweet I scheduled I accidentally have my last words connect with the html link when I scheduled it so there was no hyper link since it was written as “uphttp://excatholic4Christ.wordpress…“ so I’ll have to schedule it tomorrow! Hope that’s ok? Trying to promote others blog on social media more. How is your day going anything scheduled or different? I skipped root beer and burgers yesterday in light of stuffing myself over the Thanksgiving weekend, thought I eat a little healthier btw but sometime this week I’m looking forward to it!
Continually dealing with problem employees was definitely the most challenging aspect of supervision. I agree getting to know the person’s background is helpful. I was inclined to distance myself from the “headaches,” which probably didn’t help.
Thanks for the tweet whenever you can do it!
Too bad about the burger and root beer but understandable. My big thing today was a phone interview. Haven’t had any interviews since July. The idea of starting a new “career” is less and less appealing as I’m now only 8 months away from 65. I don’t know if I told you but my wife was granted her long-term disability so we are in good shape until we can collect full social security. Anyway, the interviewer liked my background and is setting up a 2nd interview. Also, first snow covering today in ROC. Brrrrrrrrr! 🥶
How’s your day going?
Thank you very much for sharing these Biblical life lessons in dealing with difficult people, whether as a leader or as a fellow worker, Jim. You are right about it; it is better to address the problem of difficult people i.e. done gently, professionally, and early on, before the problem gets snowballed into something uncontrollable, if not catastrophic. There might be a chance that the situation can be corrected, taking into consideration that the difficult persons are probably blind/need self-awareness, incapable/lack training, confused to the role, overwhelmed, prideful to the core, and can change, thus needing interventions like capacity building/self-help courses, counseling, etc. GOD is just, patient, and merciful to us. We must show justice and mercy too. In hindsight, having a difficult person in the team is actually GOD’s providence, as we will be able to learn, be understanding in our succeeding roles, and be humble in the process; knowing that we are not invulnerable and we need GOD regularly to give us a good heart. I enjoyed taking notes and listening to your lecture early today. GOD bless you, Nancy, and the kids!
You are right to point out God’s blessing to us in the person of the one who is difficult! I’ve learned more from those who are difficult and good point on how there are different kinds of difficult people. I use to have a member who needed everything to be connected step by step and that made me think a lot of how changes happen and I’ve benefited a lot from it and actually looked forward to meeting him since it resulted in a lot of writing down what step by step applications with counseling issues looks like. I was honored after he left our church to have been his groomsman for his wedding and think fondly of those counseling sessions. I think there can be many scenarios like that in secular work and occupation too and things you can share and/or think of. Praying for your prayer request from yesterday brother! Would you say over half of those in the Philippines under 40 can understand conversational English?
I love how Paul later commends Mark. And it seems God worked in spite of – or even through – the dispute. The split meant the gospel was taken to twice as many places – Paul and Silas in one direction and Barnabas and Mark in another. It’s good to know God isn’t hindered by our blunders. Yes, people do change, and the friendship that results from that answer to prayer is a special kind of blessing. ❤
Amen to your comment, God worked for Good despite our blunders, such comfort to know that. Thanks for reading this. How may I pray for you?
Thanks for asking, Jim. Please pray for my unsaved loved ones, that their hearts will be softened this Christmas. How can I pray for you?
Thank you.
You’re welcome, we got 23 days till Christmas! Anything I can pray for you this week Bonnie?
Yes, Please, For Sister Helen. Thank you and Amen.
Although unnerving in the start, sometimes when we unlocked the reason why a person is difficult, we begin to understand, have a policy (guidance on certain action), and help that person to be a potential in the church, cause, office, or project; and also for us gaining new skill and insight. Yes, more than half can understand mere conversational English with less highfalutin and technical words as long as they finished high school. What matters is how interesting the topic is for them. I believe that you can rally the crowd, Jim! And GOD is with you. Looking forward to your Purgatory session. Also, I’m grateful to GOD and thankful to you for the upcoming attributes series that I don’t want to spoil here.
This are good applications here even if one is an employee or volunteer, not just with leaders
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